Head of Customer Support Department

Contact person Elena
Telegram @ElenaNurillaeva

Stylemix company is looking for Head of Customer Support Department!

Requirements:
- Minimum 1 year of experience in IT Management for teams of 5+ employees;
- Perfect understanding of Support activities and workflows;
- Experienced in creation, tuning up and control for wide specter of processes including Zendesk, jira, trello, wordpress.org;
- Fluent English and Russian.

In return, we offer:
- 5/2, 8 hours work shift with 1 hour lunch break
- equipped workplace
- free breakfasts, lunches
- nice and friendly environment
- work with passionate and enthusiastic professionals
- fully packed game room

Responsibilities:
- Manage a team of 5+ Support Specialists;
- Maintain and support internal general IT activities, processes and operations (Monitoring, Product Training, Tool training etc.);
- Plan and control internal projects and tasks within deadlines;
- Implement industry best practices (Communication Training, Writing Style Guide и Tone)
- Optimize existing workflows and processes.

- 5/2, 8 hours work shift with 1 hour lunch break